All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
We currently offer international shipping to the following countries: Canada
Your order may be subject to import duties and taxes (including VAT) which are incurred once a shipment reaches your destination. Q Collective is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven't received your order with 10 business days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
We do currently ship to P.O. Boxes via USPS only.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery if the item is unused and in its original condition and we will refund the full order amount minus initial shipping costs. For your free return shipping label, please visit this link.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item's condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.